Customer Service on the Phone: Netflix
An interesting piece about the move, by Netflix, to phone-only customer service. Victory for voices over keystrokes | CNET News.com Much of it sounds very obvious. Customers tend to prefer phone...
View ArticlePraises for AT&T
Wow! I’m impressed. No, I’m not a shill for AT&T. And I’m not even an AT&T customer yet. So, what am I impressed by? Customer service. Quality of customer service. Customer service...
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